IT Outsourcing Trends & IT Outsourcing Statistics in 2021


A growing number of outsourcing companies are taking on the challenge of 10,000-foot financial decision-making for others. From Tech Consulting, End-to-End Product Development to IT Outsourcing Services! Since 2009, Savvycom has been harnessing the power of Digital Technologies that support business’ growth across the variety of industries. We can help you to build high-quality software solutions and products as well as deliver a wide range of related professional services. Businesses increasingly rely on automated tools to handle routine IT tasks like software updates, system maintenance, and security patching. This implies that companies now require more IT Outsourcing Providers to automate processes.

it outsourcing trend

That is why they need someone to prepare employment contracts and non-disclosure agreements, plan and pay local taxes, salaries, and follow other offshoring trends for their R&D in the long-term perspective. To be more specific, CTOs in different companies choose outstaffing and R&D offshoring more often. An outstaffing agency can “lend” you one or a team of coders for your project and offers operational management of these specialists. However, outstaffed developers are not interested in long-term maintenance of the product that they develop since they don’t recognize you as their main employer. When data is stored on a cloud, it might lack protection from ransomware, breaches, phishing, and other cyberattacks. It’s especially common in public clouds where several companies store their data on the same cloud.

The benefits of outsourcing can include:

Outsourcing is becoming increasingly popular as it allows companies to focus on their core business activities while still getting high-quality work done in an efficient manner. By choosing the right outsourcing location, businesses can benefit from cost savings while still receiving top-notch results from their remote teams. By 2023, outsourcing IT services will be an integral part of improving cybersecurity for many businesses. Outsourcing IT services to experienced professionals can help identify and address potential security threats before they cause any damage. It can also provide access to better technology and tools that will help protect an organization from cyber-attacks.

You know that by outsourcing your IT infrastructure, you will be able to reduce your costs and improve your efficiency. For instance, it can free up the in-house team to focus on what they do best rather than on less-essential tasks. The COVID-19 pandemic has changed many priorities and created a new reality in its wake, but it hasn’t altered the need to deploy smart outsourcing strategies.

Report on the topic

However, with so many potential IT outsourcing partners available, it’s important to be mindful of best practices for selecting an IT Outsourcing Partner. This includes considering factors such as cost-effectiveness and scalability of services, as well as researching their history and customer reviews. In this article, we will discuss some of the key trends in IT outsourcing for 2023 and provide tips on how businesses should go about selecting an IT Outsourcing Partner that meets their needs. It is predicted that by 2023, the majority of outsourcing services will include some type of AI technology. This trend is due to the fact that AI can be used for a range of tasks, from data analysis to customer service automation. By utilizing AI for IT Outsourcing, businesses can benefit from increased accuracy and faster turnaround times when completing projects or tasks.

Technology companies outsource a number of functions, from recruitment to software development. Outsourcing is a viable option for startups that can’t afford to hire an in-house team of developers or engineers. It’s also an excellent way to keep costs down while allowing businesses to focus on revenue-generating activities, free up resources for task priority, and provide access to world-class technology.

More Focus on Business Outcomes From Outsourcing

Also, being in touch with the newest technologies and securing data on the client’s behalf will soon matter more. Being brave enough to share risk may be the gateway to great success and fruitful partnerships. According to the GSA UK, nearly 90% of respondents strongly believe that both buyers and providers will be signing outsourcing contracts focused on outcomes and value in 2020+. This list from above is going to go through a transformation in the nearest future. The National Outsourcing Association have done a research campaign that uncovers the direction modern outsourcing will take in 2020 and beyond. SEO, PPC, social media, and web design are some of the tasks you can delegate to digital outsourcing.

it outsourcing trend

According to MarketsandMarkets, the cloud computing market is expected to grow from $ 148.8 billion in 2019 to $ 246.8 billion by 2023. This presents an excellent opportunity for outsourcing providers, as businesses are increasingly looking for ways to move their operations to the cloud. This process involves using software robots to replace humans with calculations, analysis, and report generation. Rather than worrying about how to build their own AI automated systems for data analytics, businesses would outsource it instead.

Postpandemic Outsourcing Trends for CEOs

This consolidation, Jooste believes, will be driven by three major trends, and together, they will drive a fundamental reshaping of the BPO industry. The first trend is the emergence of demand for next-generation services from outsourcers in areas like generative AI, robotic process automation, process modelling, data science and cyber security. The second trend is the geographic and linguistic diversity needed by global and fast-growing brands, and the third trend is the rising demand for the outsourcing of increasingly complex services. AI and IoT grow even more popularity in the IT-sphere, and neural networks are becoming more sophisticated. More businesses are motivating their teams to work remotely, and the leading international IT outsourcing centres are moving their local positions. We have highlighted five software development outsourcing trends that will get more and more relevant in 2021, and you are welcome to look at them.

  • As the IT industry grows with reliable software solutions, there is still one big problem to fix.
  • Statistics for the 2023 IT Outsourcing market share, size and revenue growth rate, created by Mordor Intelligence™ Industry Reports.
  • Users don’t need to download applications, whether they are using an Android or iOS device.
  • According to Global Workplace Analytics, by the end of 2021, 25-30% of the employees will be working from home.

Ultimately, AI-driven trends in IT outsourcing will create new opportunities for experienced engineers and software developers to capitalize on. Automated IT services are becoming increasingly popular as they provide significant cost savings, enhance the quality and scalability of IT services, and reduce manual labor. Automation is transforming the entire industry, from offering personalized customer service to providing innovative solutions in a much faster timeframe. IT outsourcing involves a contractual arrangement where IT service providers take complete ownership and control over the client’s IT infrastructure. The growing emphasis on operational efficiency and cost-effectiveness led to increased demand for outsourcing to offshore companies. The study tracks the regional and country-level market demand for IT outsourcing and provides detailed coverage of the major end-user trends affecting adoption.

Company Overview

To accept the developer’s work, it is necessary to carefully analyze the sequence of their actions and the final result, which takes time. Evidently, IT outsourcing had to offer significant advantages to become this popular. The COVID-19 changed all business branches’ work tasks, and the IT-sphere was not an exception. According to Global Workplace Analytics, by the end of 2021, 25-30% of the employees will be working from home. We are always looking to hire talented individuals with equal and extraordinary proportions of industry
expertise, problem solving ability and inclination.

While many respondents are worried about their businesses, most IT pros report being optimistic about their careers. Some companies were able to cope with the crisis because of the portfolio sourcing strategies that they had adopted before the pandemic. (See Exhibit 1.) They had been distributing the services they need to offshore and onshore providers, as well as investing in building in-house capabilities. In fact, 67% focused on developing in-house capabilities, and 66% concentrated on increasing insourcing levels.

Increasing Demand Among Startups for Outsourced IT Services

Selecting whether to deliver capabilities internally, with third parties, via global in-house centers, or through a combination of the three is not easy. Making a decision requires an ecosystem management view beyond traditional vendor management. Some or all of the services described herein may not be permissible for KPMG audit clients and their affiliates or related entities. We bring together passionate problem-solvers, innovative technologies, and full-service capabilities to create opportunity with every insight. There are already examples of this trend, such as smart homes, wearable tech, and connected cars, but in the next five years, we can expect to see the IoT grow exponentially.

Access previous editions of Deloitte’s global outsourcing survey

Furthermore, outsourcing development is often more cost-efficient than corporate development. We also look at the current plans of IT organizations to increase or decrease the amount of work they outsource. Finally, we examine the customer experience to assess whether organizations are successfully lowering costs or improving service through outsourcing. With the global modifications in the economy and our everyday lives that recent events brought us, outsourcing trends 2021 will involve more diversification, agility, and mechanization. Embedded systems in 2021 seem very encouraging, and the outsourcing industry overall might help other corporations deal with new problems caused by global changes. As per the Gartner data, IT spending in the world was $3.8 trillion back in 2019, and it is most likely to grow even more in the future.

our clients

Companies find it increasingly difficult to find qualified professionals to fill positions in IT outsourcing roles. The latest cybersecurity protocols require implementation, while sensitive users’ data and confidential information must be protected from a growing number of denial-of-service (DoS) attacks. These requirements create an overwhelming demand for cybersecurity professionals, increasing the shortage of qualified individuals. Many companies require cybersecurity talent, and the tech industry is launching hiring initiatives. But with the skills shortage comes some additional challenges for the business.


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